Privacy Policy

Katie Brazier (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy explains how we collect, use, store, and protect your personal information when you engage with us through our website, online booking system, intake forms, programs, consultations, and communications.

1. Information We Collect

We may collect the following personal data:

• Identity Data: Full name, date of birth, gender (if provided).

• Contact Data: Email address, phone number, postal address.

• Application & Session Data: Intake form responses, session notes, booking history, and attendance of programs.

• Payment Data: Billing details and payment transactions (processed securely by trusted third-party providers).

• Health & Sensitive Data: Any information you voluntarily share regarding wellbeing, lifestyle, or challenges relevant to coaching and recovery work.

• Communication Data: Emails, messages, feedback, or survey responses.

• Technical Data: IP address, browser type, device details, and website usage data collected via cookies or analytics.

2. How We Use Your Information

Your data is used to:

• Register and manage your client account.

• Process bookings, applications, and payments.

• Communicate important updates, reminders, or changes.

• Deliver personalised sessions, programs, and resources.

• Provide tailored support based on your goals and challenges.

• Improve our services, resources, and communication.

• Comply with legal and regulatory obligations.

3. Legal Basis for Processing

We process your data under lawful bases including:

• Consent: e.g. when you opt in for newsletters or provide health information voluntarily.

• Contract: to deliver services you have requested (e.g. sessions, programs).

• Legal Obligation: where required by law.

• Legitimate Interests: to operate effectively, ensuring services run smoothly, provided your rights are not overridden.

4. Marketing Communications

You may choose to receive updates, offers, or resources by email.

• You can unsubscribe anytime via email or by contacting us directly.

• We will never sell or share your data with third parties for marketing purposes.

5. Data Sharing and Third Parties

We only share limited information with trusted third parties where necessary to deliver services, including:

• Payment processors (e.g. Stripe, PayPal).

• Scheduling platforms (e.g. Acuity).

• Email and communication tools.

• Professional service providers (e.g. legal or accounting).

All third parties are required to respect your privacy and comply with data protection laws. We do not sell, rent, or trade your data.

6. Data Retention

We keep personal data only as long as necessary to deliver services or meet legal requirements, including:

• While you are an active client.

• To comply with tax, legal, or regulatory requirements.

• To resolve disputes or enforce agreements.

Sensitive health or wellbeing data is kept securely and deleted when no longer relevant.

7. Your Rights

You have the right to:

• Access a copy of the personal data we hold about you.

• Correct any inaccurate or incomplete information.

• Request deletion of your data, where legally permitted.

• Restrict or object to certain processing.

• Withdraw consent to marketing at any time.

To exercise your rights, please email info@katiebrazier.com.

8. Data Security

We take appropriate technical and organisational measures to protect your data, including secure storage, restricted access, and encryption where appropriate.

9. Cookies and Analytics

Our website may use cookies and analytics to improve functionality and understand visitor interaction. You can adjust your browser settings to manage or disable cookies.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal updates or service changes. Any updates will be posted on this website and, where appropriate, communicated by email.